About Mortgage Financial Services, Inc.
Jim Purtell founded Mortgage Financial, Inc. in 1987 with one mission – to provide comprehensive lending services to consumers throughout their lifetimes. Since its founding, Mortgage Financial has grown to serve over 30,000 customers throughout New England in all aspects of residential lending. With offices throughout New England, the company employs 77 people with 44 loan officers. Mortgage Financial's headquarters are in Tewksbury, MA with offices throughout Massachusetts, Vermont, New Hampshire, Connecticut, Maine, Florida, Virginia, and South Carolina.
Unlike mortgage brokers, we are a full service lender. Full service means not only offering you the most competitive rates but also coordinating all of the steps involved in the loan process – arranging for an appraisal, contacting an attorney if needed, and ordering a new title. Your loan officer will be your contact throughout the entire process. One phone number and an unwavering commitment equal the professionalism that you deserve.
Mortgage Financial offers you our Business Philosophy which begins and ends with you.
- Customer satisfaction is our top priority. Our success depends on your complete satisfaction.
- Due to the nature of our complex industry, Mortgage Financial is dedicated to upholding the highest standards of ethical and professional conduct. We hold our reputation of a trusted partner to you as our greatest asset.
- The employees of Mortgage Financial strive to be a second family to you during your lifetime. Without recruiting the best people, we could not offer you the best service.
- Our industry, like our customers' lives, can move at a fast pace. We continually invest in new technologies to make every transaction as efficient as possible.
- While our volume has steadily increased into billions of dollars, we use our leverage to lower your costs. To be the best and not the largest is our goal.
- A full service lending organization can involve third parties. We research and provide a thorough investigation of partners to ensure standards of operating excellence.
- We continually assess the needs of our customers and strive to develop new offerings that may deliver more value. We pride ourselves in helping to develop some of the leading mortgage disclosures and cost structures that are standard in the industry today.
- Truth and fairness is embodied in every aspect of our business.
- While our business may expand geographically, we pride ourselves in becoming a leader and supporter of each community that we serve.
- Customer satisfaction is our top priority. Our success depends on your complete satisfaction.
Let us be Your Lifetime Lender.™
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